Program Manager

About the Program

The Urban Employment Program (UEP) enables young adults with disabilities to access industry-aligned training (Retail, Hospitality, Office Assistance) and secure employment through both in-centre and partner-led models across Delhi, Bengaluru, Hyderabad, Chennai, and Pune.

We (the company) have trained 500+ candidates and placed ~130 candidates with partners such as Amazon, Taj Hotels, Akshaya Patra, Iron Mountain , and others.

Our approach extends beyond placement—we ensure long-term workplace inclusion through structured post-placement support, mentoring, and regular employer check-ins to solve issues early and improve retention.

About the Role

The Program Manager will lead end-to-end program delivery , including redesigning a holistic and practical curriculum, strengthening job-readiness training, and guiding trainers / special educators to deliver inclusive, high-quality sessions.

This is a hands-on, implementation-focused, and people-oriented role, requiring creativity, experimentation, and the ability to convert theory into applied, real-world learning (e.g., exposure visits, workplace simulations, role plays).

The role also demands strong team leadership, multi-site coordination, adherence to compliance norms (RPwD Act), and continuous improvement in training quality to ensure that every learner becomes job-ready and remains employed.

Key Responsibilities

Program & Team Coordination

Build, manage, and mentor a team of trainers / special educators; set KRAs, run 1 : 1s, and conduct performance reviews.

Plan team workloads, travel, observations, and schedules; ensure smooth centre operations.

Manage hiring and onboarding for training and placement roles.

Maintain simple, clear trackers for schedules, deliverables, trainee progress, and cohort outcomes.

Ensure compliance with organisational policies, safeguarding norms, and RPwD Act requirements.

Curriculum & Job Readiness

Redesign and maintain a holistic, applied, inclusive vocational curriculum tailored for diverse disabilities.

Integrate exposure visits, workplace simulations, roleplays, and real-world tasks into the curriculum.

Lead curriculum testing, pilot implementation, and iterative improvements based on field feedback.

Guide trainers to deliver job-readiness skills : communication, workplace behaviour, problem-solving, time management, and professional skills.

Create new curriculum as needed—translating broad program goals and industry requirements into modular, practical training materials.

Develop and maintain assessment tools (rubrics, job-task analysis, checklists).

Support scheme linkages and partnerships related to skill development and employment for youth with disabilities.

Program Operations & Outcomes

Own enrolment, training completion, and placement targets; track performance through MIS and dashboards.

Manage program budgets, materials, vendor coordination, and logistics.

Coordinate structured post-placement support, including mentoring, regular check-ins, and problem-solving at the workplace.

Ensure documentation, reporting, and data accuracy across all locations.

Facilitate scheme linkages (government / CSR / skill missions) and maintain required documentation for eligible candidates.

Partnerships & Stakeholder Management

Engage employers to align the curriculum with job-role requirements.

Source and manage exposure visits, guest sessions, OJTs, and job trials.

Manage quality assurance and review of partner-led centres, ensuring consistent delivery standards.

Represent UEP with government bodies, funders, NGOs, and ecosystem partners.

Quality, Compliance & Continuous Improvement

Conduct field observations, audits, and evaluations across centres.

Standardise lesson plans, job-task analyses, and assessment rubrics.

Use feedback from learners, trainers, employers, and audits to strengthen training delivery.

Document best practices and contribute to SOPs, playbooks, and scale frameworks.

Personal Traits (You)

Creative, experimental, and deeply committed to inclusion.

High ownership and bias for action; comfortable navigating ambiguity.

Strong team builder with empathy, accountability, and a field-first mindset.

Organised, detail-oriented, and proactive in problem-solving.

Open to learning, flexible, and driven to raise quality standards.

Skills (You Can Demonstrate)

Curriculum design, review, iteration, and quality assurance.

Strong training delivery supervision : trainer observations, feedback, and coaching.

Multi-site program coordination, planning, and monitoring.

Data-driven decision-making and reporting.

Partnership building with employers and training centres.

Documentation, SOP creation, and process improvement.

Ability to translate employer needs into job-readiness training.

Tools

Google Workspace (Docs, Sheets, Slides)

MIS / Project Management systems

Willingness to learn and use AI tools

Dashboards and basic data analysis tools

Experience Profile

Hands-on experience in vocational / education training and curriculum design.

Track record of managing multi-centre operations or multi-site cohorts.

Experience in team leadership, performance management, and monitoring outcomes.

Strong understanding of disability inclusion, adult learning, and employer-driven training.

Ability to create SOPs, checklists, and structured systems that teams can follow.

Experience resolving challenges in training, placements, or field settings with empathy and action.

Key Performance Indicators

On-time delivery of program milestones ≥ 90%

Curriculum modules completed / revised on timeline ≥ 95%

Training delivery quality : 85% sessions observed , 80% feedback closed within 2 weeks

Learner job-readiness pass rate ≥ 75%

Placement conversion per cohort ≥ 40%

3-month post-placement retention ≥ 70%

Reporting submissions 100% on time ; data accuracy ≥ 95%

Employer / partner satisfaction ≥ 4.2 / 5