Program Manager

About the Program

The Urban Employment Program (UEP) enables young adults with disabilities to access industry-aligned training (Retail, Hospitality, Office Assistance) and secure employment through both in-centre and partner-led models across Delhi, Bengaluru, Hyderabad, Chennai, and Pune.

We (the company) have trained 500+ candidates and placed ~130 candidates with partners such as Amazon, Taj Hotels, Akshaya Patra, Iron Mountain, and others.

Our approach extends beyond placement—we ensure long-term workplace inclusion through structured post-placement support, mentoring, and regular employer check-ins to solve issues early and improve retention.

About the Role

The Program Manager will lead end-to-end program delivery, including redesigning a holistic and practical curriculum, strengthening job-readiness training, and guiding trainers / special educators to deliver inclusive, high-quality sessions.

This is a hands-on, implementation-focused, and people-oriented role, requiring creativity, experimentation, and the ability to convert theory into applied, real-world learning (e.g., exposure visits, workplace simulations, role plays).

The role also demands strong team leadership, multi-site coordination, adherence to compliance norms (RPwD Act), and continuous improvement in training quality to ensure that every learner becomes job-ready and remains employed.

Key Responsibilities

Program & Team Coordination

• Build, manage, and mentor a team of trainers / special educators; set KRAs, run 1 : 1s, and conduct performance reviews.
• Plan team workloads, travel, observations, and schedules; ensure smooth centre operations.
• Manage hiring and onboarding for training and placement roles.
• Maintain simple, clear trackers for schedules, deliverables, trainee progress, and cohort outcomes.
• Ensure compliance with organisational policies, safeguarding norms, and RPwD Act requirements.

Curriculum & Job Readiness

Program Operations & Outcomes

Partnerships & Stakeholder Management

Quality, Compliance & Continuous Improvement

Personal Traits (You)

Skills (You Can Demonstrate)

Tools

Experience Profile

Key Performance Indicators