Help Desk Coordinator

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What Youll Do on a Typical Day :

The role includes working onaccess to Client SNAP tool

Responsible to identify missing hotel invoices within SNAP (tool) and chase invoices with hotel vendors directly

Responsible to update SNAP accurately with hotel VAT information for each hotel invoice

Updating SNAP daily in line with Service Level Agreement

Liaise with UK account Team Leader and Client Manager to provide updates / raise queries as required

Adhere to strict compliance guidelines regarding SNAP access

Responsible to activate and manage the NDC content on multiple OBTs

Support MIHD Level 1 team in creating DK / CAP AIM Profiles

Analyze and share Billing and Settlement Invoices for the client

What Were looking for :

Bachelors degree holder

Excellent written and communication skills

Strong Background and working knowledge on GDS Sabre Apollo Amadeus Galileo

Accuracy in data input and analytical qualities

Proven record of building internal relationships

Competent in using MS Excel & MS Outlook

Location

Gurgaon India

The #TeamGBT Experience

Work and life : Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family .

Travel perks : get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.

And much more!

A ll applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!

Required Experience :

IC

Key Skills

user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1