Information Technology Coordinator

Position Overview :

The IT Coordinator plays a vital role in managing and coordinating the day-to-day IT operations , infrastructure , and support activities of the organization. This position ensures that all technology systems run efficiently, securely, and in alignment with business goals. The IT Coordinator also assists with hardware / software management , network monitoring , technical support , and vendor coordination .

Key Responsibilities :

Coordinate and monitor IT operations , ensuring smooth performance of systems and networks.

Provide technical support to end-users for hardware, software, and network issues.

Install, configure, and maintain computers, printers, and peripheral devices .

Manage user accounts , access rights, and permissions in line with IT policies.

Assist in the implementation of new technologies and system upgrades.

Monitor and maintain network connectivity , data backups , and system security .

Support the IT team in managing servers, routers, switches, and firewalls .

Coordinate with external vendors for procurement, maintenance, and troubleshooting services.

Maintain IT documentation, asset inventories, and user guides.

Ensure data privacy, cybersecurity compliance , and adherence to IT best practices.

Assist with IT budgeting , purchase requests, and project coordination.

Provide training and support to staff on new systems, applications, or policies.

Required Skills & Qualifications :

Bachelor’s degree in Information Technology, Computer Science, or a related field .

Strong understanding of IT infrastructure , including networks, servers, and operating systems.

Hands-on experience with Windows / Linux environments , Microsoft Office 365 , and Active Directory .

Familiarity with networking concepts (LAN, WAN, VPN, DNS, DHCP).

Knowledge of data backup, antivirus, and cybersecurity protocols .

Excellent problem-solving , organizational , and communication skills.

Ability to manage multiple tasks and priorities efficiently.

Preferred Qualifications :

Certifications such as CompTIA A+ , Network+ , Microsoft Certified : Modern Desktop Administrator , or CCNA .

Experience with cloud-based tools (Azure, AWS, or Google Workspace).

Knowledge of ITIL principles or experience in IT service management.

Exposure to ERP systems , remote management tools , or IT project coordination .