Customer Service Representative - Email support
Selections HR Services Private LimitedPune, Maharashtra, India8 days ago
Job descriptionUnderstand the nature of the complaint, including : Allegations of hidden or excessive commission Claims of undisclosed interest rates Concerns about irresponsible lending Retrieve relevant finance agreement details from internal applications Check for any commission arrangements or discretionary commission agreements Respond to the complainant or their representative within the required timeframe Provide clear, transparent information about commission and interest arrangements Ensure signed Letters of Authority are in place when dealing with third parties
Responsible for managing complaints raised by customers (directly or via third parties like Claims Management Companies or solicitors) regarding issues with their Vehicle finance loan. These complaints typically involve concerns about commission beyond the interest rate limits set by the Financial Conduct Authority (FCA) & Irresponsible lending practices This refers to situations where the finance company may have failed to properly assess whether the customer could realistically afford to repay the loan
Key Responsibilities :
Complaint Logging :
- Log all received complaints into the system within 5 working days of receipt.
Complaint Review :
Information Gathering :
Communication :
Documentation :
Create a job alert for this search
Customer Service Representative • Pune, Maharashtra, India
Related jobs
The Personalized Support Engineer (PSE) is a member of the Global Personalized support.They are responsible for handling Phone Numbers.
Technical Account Managers (TAMs.Global PSE team advocates for...Show moreLast updated: 15 hours ago
FOLLOW OUR VIRTUAL LAB TECH PAGE • • •.Location : Work from Home (India).Shift Timing : Night Shift (US Hours).About the Role : We are hiring BPO Specialists for a remote contract role to support projec...Show moreLast updated: 5 hours ago
)
- Promoted
Technical Support Linux & Email Security
Persistent SystemsPune, Maharashtra, India We are seeking an experienced Email Infrastructure & Cloud Support Engineer to join our technical operations team.This role is ideal for professionals with a strong background in Linux system admin...Show moreLast updated: 8 days ago
- Promoted
Customer Support Specialist
Scry AIPune, Maharashtra, India Position : Customer Support Specialist Location : India (Remote) Employment Type : Full-Time Schedule : Monday to Friday, Day Shift Experience : 2+ Years in Customer Support, Helpdesk, or Client Suc...Show moreLast updated: 19 days ago
- Promoted
Customer Support & Admin Specialist
PropertyLoopPune, IN Job Title : Customer Support & Admin Specialist.Remote (India-based preferred).Full-Time | Monday–Friday 9am–6pm UK | Alternate Saturdays 9am–4pm.
Competitive | Based on Experience.London’s fastest-g...Show moreLast updated: 30+ days ago
- Promoted
Ads Performance Marketing Specialist
Symbiosis Skills & Professional UniversityPune / Pimpri-Chinchwad Area, India Ads Performance Marketing Specialist.We are seeking a highly analytical and results-driven.Ads Performance Marketing Specialist.
This role is responsible for planning, executing, analyzing, and scal...Show moreLast updated: 17 days ago
- Promoted
- New!
Personalized Support Engineer (Technical Support with Ticketing) - REMOTE - FTE
TELUS DigitalPune, INRemote
- Promoted
Customer Support Specialist (unpaid)
SM RecordPune, Maharashtra, India SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide.
Built on the principles of Technology and Trust, we are dedicated to max...Show moreLast updated: 30+ days ago
- Promoted
E-Commerce Automotive Spare Parts Customer Service Representative
Newparts, Inc.Pune, IN Job Description : Automotive Customer Service Representative.Location : Remote (North American Hours).Desired Skills and Experience : .
Bachelor's degree in Engineering.Automobile Spare Parts / Automobi...Show moreLast updated: 30+ days ago
- Promoted
- New!
US Voice Based Customer Support – Remote (Contract) (Rs 125 / hour)
Virtual Lab TechPune, INRemote
- Promoted
Customer Service Representative
TPpune, maharashtra, in International Customer Support Executive.Gurgaon (Remote – Work From Home).Rotational, including night shifts.We’re looking for enthusiastic and customer-focused individuals to join our internation...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative
Bright MoneyPune, IN Americans get out of debt, with the power of data science and machine learning.It is a mobile app that combines all the tools and tech needed to manage and get rid of debt.Bright’s tools include cr...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Officer
MphasisPune, Maharashtra, India Operating the computer- Intermediate.Avaya / Phone Operating skills – Beginner.Fluent in Spoken and written English with effective Business Communication.
Communication in neutral accent over phone.Ac...Show moreLast updated: 8 days ago
- Promoted
- New!
Salesforce CPQ Developer
InfoBeansPune / Pimpri-Chinchwad Area, India Position name # 1 : Salesforce CPQ Developer.Location : Pune (Hybrid / Remote).Demonstrate expertise in Salesforce platform architecture, data model, integration.
Experience in Salesforce CPQ, Apex cla...Show moreLast updated: 5 hours ago
- Promoted
Customer Support Analyst
ConfidentialPune Looking for a Good communication International and Domestic calling.Mandatory skills- Sales and insurance.Fresher can apply who are graduated.
Location : Pune Karadi Transcom office.Shift Timings : D...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Supervisor
Jet Stream Ent.Pune, IN Advance Your Career as a Technical Customer Support Supervisor.Are you an experienced professional with a strong passion for leading technical customer support teams? We are looking for a dedicated...Show moreLast updated: 8 days ago
- Promoted
Customer Support Representative
WNSPune, Maharashtra, India Mega Walk-In Drive at WNS Pune Voice Process Hiring!.Location : Weikfield IT Park, Viman Nagar, Pune.Position : Voice Process Executive.
Shift : Rotational shifts (Flexibility required).Cab Facility : C...Show moreLast updated: 27 days ago
- Promoted
AOSP Embedded Engineer
VOLANSYS (An ACL Digital Company)Pune / Pimpri-Chinchwad Area, India Total relevant experience 6 plus years with Embedded domain.Minimum 3 year of working experience in AOSP.Well-versed with the AOSP compilation process and integration of new modules.Experienced in ...Show moreLast updated: 8 days ago
- Promoted
Customer Service Representative
Busibud Solutions Private Ltdpune, maharashtra, in We’re a growing SaaS startup focused on providing seamless customer experiences through our software solutions.As we expand, we’re looking for enthusiastic individuals eager to start their careers ...Show moreLast updated: 17 days ago
- Promoted
Customer Service Representative
MphasisPune, Maharashtra, India Job Title : Tr Customer Support Officer - BPO.Mphasis Limited, EON free zone, Cluster C, Wing 2, Kharadi, Pune- (Work from office).
Two ways cabs available up till 40 kms (Complete Night shifts only...Show moreLast updated: 8 days ago