Business Operations Analyst

Company Description

The American Board of Education (ABE) is a U.S.-based 501(c)(3) Public Charity and global leader in professional education, certifications, and credentialing. ABE, headquartered in Los Angeles, California, is dedicated to accrediting post-secondary institutions and career colleges worldwide. ABE assesses academic quality, instructional delivery, and student outcomes while supporting partner institutions in curriculum development and standardized program delivery. Beyond accreditation, ABE offers strategic advisory services to enhance institutional performance and academic innovation and empowers underserved communities through sustainable educational models. Its flagship School Research Program nurtures early talent from grade eight onward by guiding students to develop research skills and publish in international journals.

Role Description

We are looking for a full-time Operations Analyst to join our Certifications & Credentialing Department at our Kochi office. The Operations Analyst will be responsible for analyzing operational processes, identifying and addressing inefficiencies, and implementing improvements. This role is ideal for individuals who are detail-oriented, tech-savvy, organized, and passionate about operational excellence in the education sector.

Key Responsibilities

In this role, you will :

✅ Develop user manuals by analyzing internal portals and systems

✅ Review and reformat internal documents to ensure accuracy and adherence to ABE standards

✅ Create engaging PowerPoint presentations on ABE’s products and services

✅ Conduct online training sessions on internal systems for newly onboarded partner institutions

✅ Serve as the first line of operational support for institutional partners

✅ Assist the Operations Team in managing institutions and ensuring a smooth operational experience

Qualifications

• Bachelor’s / Master's Degree in any discipline
• Strong proficiency in MS Word – ability to draft and format complex documents
• Solid working knowledge of MS Excel for data organization and reporting
• Ability to design effective PowerPoint presentations
• Excellent command of written and spoken English

💡 Prior experience preferred, but motivated freshers are encouraged to apply!

Work Schedule

🗓 Monday–Friday : 9 : 00 AM – 5 : 00 PM

🗓 Saturday : 9 : 00 AM – 1 : 00 PM

Compensation & Benefits

💼 Annual Salary : INR 1.8 Lakhs – 3.0 Lakhs

🎁 Performance-based annual bonus

✨ Additional companywide benefits

Interested in joining us?

Send your resume with the subject line :

“Operations Analyst – Kochi”

Join ABE and be part of a mission-driven global education movement that empowers students and institutions across continents!