Software Engineer

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at .

Overview of Job Function :

The Software Engineer (MERN) is required to take a holistic view and be engaged throughout the development lifecycle. The Software Engineer is responsible for all aspects of the development of Verint’s Work Assist / Supervisor Assist platforms and applications. This role will participate in and occasionally drive all our R&D activities. Subject to their specialization, they will be involved in the design, development, testing, publishing, and / or support of different cloud-based products and solutions. The role will work closely with a global team of engineers to build robust solutions that meet our business objectives following continuous integration and continuous deployment processes, while providing guidance to associate level engineers.

Principal Duties and Essential Responsibilities :

• Support the Supervisor Assist / Work Assist development and maintenance initiatives ensuring global customer success.
• Initial ramp up is expected to be based on small product issue resolution building to new feature development.
• Evaluate whether implementation tasks meet feature requirements and work with Team Lead and Technical Architect to ensure it does
• Develop features using best practices and ensure it fits with the architecture for the product
• Ensure the right work is being done, work with Team Lead to know that product qualities like, unit tests, automation, throughout, capacities, security & performance will be sufficient
• Ensure design and implementation work meets the stakeholder’s requirements
• Ensure that the feature design is correct for operations, as well as deployment and sustainability
• Ongoing evaluation (test) of feature design – proactively work with others to identify issues or potential risk areas with the architecture (for example – performance)
• Identify, monitor and resolve feature related issues; escalate if individual resolution is not possible
• Provide technical leadership to less experienced members of the team – mentor, coach, continuous improvement, led by example
• Work with local and wider engineering teams to define, document, and communicate a coherent feature design
• Create documentation and guides for junior members of the team
• Review updates to documentation made by junior members of the team

Minimum Requirements :