Job Title : EUC Nexthink administrator
We are seeking a highly skilled EUC Nexthink Administrator to join our team. As an EUC Nexthink Administrator, you will be responsible for the administration and maintenance of our Nexthink solution.
Key Responsibilities :
- Analysis of trends and recording current health status of End User Devices
- Identification where and when the issue occurred and how many users are impacted
- Analysis of the events in timeline to identify root causes of issues very quickly
- Cooperation with various technical teams on root cause analyses and remediation plans
- Resolution of issues discovered
- Documentation of findings and recommendations
Nexthink Administration :
ReportingSupporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, EngineProviding input for collector packaging and assist in deployment scenariosOngoing maintenance of Nexthink hardware and softwareRequired Skills and Qualifications :
End User Computing experience using NexthinkProactive Hardware & Software solving problems on End User DevicesITIL Knowledge : Understanding of ITIL processesTechnical Documentation : Capability to understand and write technical documentationDesirable Skills :
Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCMKnowledge of PKI and PowerShell scripting