Application Support Analyst - Ticketing System
ConfidentialVisakhapatnam18 days ago
Job descriptionProvide entry-level IT support , focused on learning and reactive support for third-party applications used in production and manufacturing. Handle basic IT support tickets and troubleshoot issues in custom or manufacturing-specific applications. Assist in larger projects , participating in system rollouts, upgrades, and testing activities. Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. Monitor application performance , perform routine maintenance, and ensure system availability. Document issues, resolutions, and system configurations , contributing to the knowledge base. Provide basic training and system walkthroughs to end-users on new features and updates of applications or manufacturing systems. Configure, maintain, and support manufacturing-specific applications , including database queries and integrations. Understand and work with programming / scripting languages such as SQL, Python, .NET, and Java. Familiarity with software development life cycle (SDLC) and change control processes. Support MES, ERP platforms, and other third-party database-driven applications .
Shift Timing : 7 : 30 PM – 5 : 00 AM IST or 2 : 30 PM – 12 : 00 AM IST
Skills Required
It Support, Application Support, Sql, Python, .NET
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System Analyst • Visakhapatnam
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