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Service Manager - OSS

ConfidentialChennai

24 days ago

Job description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases. Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

Good Knowledge on Telecom Network 3G / 4G / 5G
Strong Knowledge and Handson experience on OSS Tools
Strong Leadership and Management Skills
People Management Skills
Customer Management Skills
Vendor / 3rd party Management Skills
Time Management
Analytical Skills
Operations Management Skills
Excellent Communication and Interpersonal Skills
Quick Learner

Responsibilities

Interface between GDC and the customer.

Continuous Improvement initiatives.

Executing and implementing the improvement program from OSS / Domains to reduce respective issues.

To derive the new business to GDC from Customer.

Maintaining and strengthening the relationship between customer and region for smooth operations

Competency Development.

To meet 100% SLA / KPI Targets

To ensure 100% availability of OSS / tools.

Ensure delivery is aligned as per agreed OLA / SLA.

Ensuring automated delivery wherever possible.

Regular communication and coordination with Onshore teams.

Additions of New Projects.

Incorporating the continuous improvement approach

Skills Required

Ranorex, Oss

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Service Manager • Chennai