Customer Support Executive - Voice Process

Job description

Role & responsibilities :

• Customer Service Executives are required to answer incoming calls from callers for various reasons- answer inquiries, resolve complaints, requests and provide information.
• Identifying and assessing customers needs to achieve satisfaction.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interaction.

Preferred candidate profile

Skills Required

Customer Success, Voice Process, Communication