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Implementation Specialist – Delivery Operations

MerittoTiruchi, Tamil Nadu, India

2 days ago

Job description

This role requires a mix of functional understanding, technical comfort, and

communication skills to ensure each implementation is handled with precision and

accountability.

Key Responsibilities

Serve as the primary point of contact for clients during the Delivery phase of SaaS

implementation.

Understand client requirements and translate them into system configurations within

Meritto’s platform.

Coordinate with Product, Engineering, and Customer Success teams for setup,

testing, and rollout activities.

Ensure all implementation tasks are tracked, updated, and completed as per defined

timelines.

Maintain detailed documentation, delivery status reports, and client communication

records.

Conduct validation and sanity checks post-deployment to ensure the solution is

functioning as intended.

Use Excel / Google Sheets actively for reporting and maintaining delivery records.

Provide clear updates to internal and external stakeholders throughout the

implementation lifecycle.

Manage all tickets and delivery tasks for assigned clientele proactively and without

follow-up or reminders, ensuring complete ownership and accountability for case

closure.

What You’ll Bring

Experience : 1–3 years of SaaS Implementation or Delivery experience, preferably in

CRM, or ERP systems.

Education : BE / B.Tech, or Graduation with MBA (MBA preferred).

Skills :

Strong understanding of SaaS implementation workflows and client

coordination.

Proficiency in Excel / Google Sheets (mandatory).

Good communication and stakeholder management skills.

Ability to understand business use cases and translate them into product

implementation.

Highly organized and accountable, capable of independently managing assigned

client portfolios and deliverables.

Implementation Specialist • Tiruchi, Tamil Nadu, India