Talent.com
This job offer is not available in your country.
Idea Elan - Account Manager

Idea Elan - Account Manager

Idea ElanRemote, India
30+ days ago
Job type
  • Remote
Job description

Company Description :

We are a product based company that provides comprehensive software solutions for research facilities in Universities and Institutions worldwide. Please visit www.IdeaElan.com for more information.

Job Description :

  • We are looking for a proactive and tech-savvy Account Manager to join our remote team.
  • This role requires someone with exceptional communication skills who can confidently demonstrate our SaaS product to clients, answer queries, and support them throughout their journey.
  • The ideal candidate will be the primary point of contact for customers, ensuring they understand the product's features and value.

Key responsibilities :

  • Demonstrate and explain the features of our SaaS product to potential and existing clients.
  • Serve as the first point of contact for client queries, providing timely and effective responses.
  • Build and maintain strong client relationships through regular communication and follow-ups.
  • Assist customers with onboarding, troubleshooting, and ongoing usage of the platform.
  • Collect feedback from users and coordinate with internal teams to improve the product.
  • Document customer interactions and maintain detailed records using CRM tools.
  • Support client retention and ensure a positive customer experience throughout.

    • Required Experience :

  • 1-3 years of experience in customer success, client support, or account management (preferably in a SaaS environment).
  • Excellent verbal and written communication skills in English.
  • Strong presentation skills with the ability to explain complex technical concepts in simple terms.
  • Technically inclined and comfortable using web-based platforms and CRM tools.
  • Ability to work independently and manage multiple client accounts simultaneously.
  • Self-motivated, detail-oriented, and capable of handling a fully remote work environment.
  • Working Hours.
  • This is a full-time remote position that requires availability during 9 : 00 AM EST - 5 : 00 PM EST.

    • (ref : iimjobs.com)

    Create a job alert for this search

    Account Manager • Remote, India