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Halma India - Application Engineer - Salesforce

Halma India - Application Engineer - Salesforce

Halma India Private limitedDelhi, IN
30+ days ago
Job description

Key Responsibilities :

Tier 2 Technical Support & Troubleshooting :

  • Provide second-level technical support for Cloud applications and web technologies.
  • Troubleshoot Salesforce platform-level issues, including but not limited to :
  • Configuration issues : Incorrect field mappings, broken validation rules, workflow automation errors.
  • Permission / access problems : Role hierarchy conflicts, profile or permission set misconfigurations.
  • Integration failures : API errors, data sync issues with third-party applications.
  • Performance issues : Slow page loads, query timeouts, resource bottlenecks.
  • Customization bugs : Apex code exceptions, Lightning component failures, Flow Builder

automation errors.

  • Utilize Salesforce tools such as Setup Menu, Developer Console, Debug Logs, Object Manager, and Flow Builder for root cause analysis and resolution.

    • Incident Management & Root Cause Analysis :

  • Investigate recurring or unknown technical issues, conducting deep dives to uncover underlying causes.
  • Perform detailed root cause analysis (RCA) and document solutions for knowledge base entries.
  • Collaborate with engineering, QA, and product teams to address systemic issues and prevent recurrence.

    • Customer Communication & Relationship Management :

  • Communicate technical findings clearly to both technical and non-technical audiences.
  • Maintain strong, empathetic, and professional interactions with customers under pressure.
  • Provide timely status updates and set clear expectations regarding issue resolution Collaboration :
  • Work closely with Salesforce Admins, Developers, and Technical Consultants to resolve platform issues.
  • Escalate critical incidents to Tier 3 or engineering teams when necessary, ensuring proper documentation.
  • Participate in knowledge-sharing sessions and continuous improvement initiatives.

    • Documentation & Knowledge Sharing :

  • Create and maintain detailed technical documentation, SOPs, and troubleshooting guides.
  • Contribute to internal knowledge bases to enable faster resolution of future incidents.

    • Qualifications & Requirements :

    Education : BA / BS degree preferred, with emphasis on technical or analytical disciplines such as Engineering, Computer Science, or Mathematics.

    Experience :

  • Minimum 4 years of prior experience in technical customer support for Cloud applications and web technologies.
  • Salesforce platform expertise is mandatory proven experience with troubleshooting, configuration, and integration.
  • SQL proficiency preferred for data queries and troubleshooting.
  • Knowledge of CPQ and CLM processes is a strong plus.

    • Skills & Attributes :

  • Strong analytical skills with attention to detail and accuracy.
  • Ability to drive complex issues to resolution in a structured, methodical manner.
  • Excellent verbal and written communication skills, including strong documentation ability.
  • Team player with adaptability to changing priorities in a fast-paced environment.
  • Passion for learning new technologies and approaches.

    • Tools & Technologies :

  • Salesforce Platform Tools : Setup Menu, Developer Console, Debug Logs, Object Manager,

    • Flow Builder.

  • Databases & Querying : SQL (preferred).
  • Cloud Technologies
  • Collaboration & Ticketing Systems : Jira, ServiceNow, Zendesk (or similar)

    • (ref : hirist.tech)

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    Application Engineer • Delhi, IN