Support Team Lead

Looking for 10-13 years of L1 Support experience

Technically skilled in IIS, monitoring, and alerting tools Datadog ,

Power automates(power script) , AWS / Azure, ticketing tools like ServiceNow or any tools

They need to have certification of ITIL or minimum 5 years of ITIL processes followed in their support project , previous exp in 24 / 7 and 24 / 5 production L1 support projects

Analyzing incidents or services , updating resolution notes

Adaptability to learn new technologies like salesforce

Excellent communication skills- since they should directly interact with stakeholders

Experience in managing or handling managed service projects