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Head of Operations

Head of Operations

RK Groupernakulam, kerala, in
6 days ago
Job description

The Opportunity : RK Group in collaboration with a leading global footwear brand is setting up a new venture to run e-commerce operations for the brand. For the same, we are looking to hire an experienced Head of Operations . The ideal candidate will be responsible for overseeing supply chain management, logistics, order fulfilment, ensuring operational efficiency and customer delight.

Key Responsibilities :

Managing supply chain and warehouse operations :

  • Oversee end-to-end e-commerce operations, including warehouse operations, supply chain management, logistics; and ensure pick-up and delivery as per SOP / SLAs.
  • In coordination with merchandising and inventory control finance teams, maintain optimal stock levels.
  • Manage operations within the budget allocated via effective resource allocation and cost-efficient strategies.
  • Regularly review the performance of 3PL warehousing and logistics partners.

Handling returns and claims :

  • Manage and streamline returns processes, ensuring returned goods are processed accurately and efficiently.
  • Coordinate with marketplaces and 3PL partners to expedite claims resolution.
  • Maintain proper documentation for claims processing. Escalate unresolved cases for faster resolution.

    • Process optimization and reporting :

  • Develop workflows, SOPs and TAT for order fulfilment. Ensure minimum deviation from SOPs.
  • Supervise warehouse operations : implement layout and storage systems for efficient warehouse operations. Ensure seamless coordination between WMS / OMS, ERP and e-commerce platforms for end-to-end visibility.
  • Analyse operational KPIs (fulfilment time, return rates, etc.) and drive continuous improvement. Prepare operational reports covering metrics like order fulfilment rate, claims resolution rate, etc.

    • Ensuring compliance :

  • Maintain proper documentation for the warehouse and in bound / out bound stocks.
  • Ensure compliance with relevant laws (such as labour laws) and safety regulations. Ensure on-time audit completion.

    • Qualifications and Experience :

  • Bachelor’s or Master’s degree in business, supply chain management, operations or related fields.
  • At least 10 years of experience in e-commerce operations (including managing warehouse operations, working with 3PL logistics providers). Experience in fashion related categories is preferred.
  • Strong understanding of tools and technologies required in supply chain / warehousing (such as warehouse management systems (WMS) and order management systems (OMS)). Must have proven experience in managing marketplace claims.
  • In depth knowledge of key compliances related to warehouse management (such as labour laws).
  • Must have strong communication, decision making and negotiation skills. Should be able to lead a team of front end and back end operations (5 to 10 executives / managers).

    • Location : Bangalore, with travel as required.

    Reporting to : Chief Executive Officer.

    Compensation : Competitive and commensurate with experience. For the right candidate, compensation is not a constraint.

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