Job Responsibilities :
- Supervise and mentor a team of CyberArk support professionals, fostering collaboration and skill development
- Oversee the operational aspects of CyberArk solutions, ensuring 24 / 7 availability, scalability, and optimal performance
- Lead the resolution of CyberArk-related incidents and problems, coordinating with technical teams and stakeholders to ensure timely and effective solutions
- Collaborate with the security team to implement and enhance security controls, policies, and procedures for privileged access management
- Monitor system performance, conduct regular health checks, and proactively identify and address potential performance bottlenecks
- Plan and execute system upgrades, patches, and enhancements, ensuring minimal disruption to ongoing operations
- Maintain thorough documentation of configurations, processes, and procedures related to CyberArk operations
- Coordinate with CyberArk vendors for support, troubleshooting, and escalations to ensure timely issue resolution
- Drive continuous improvement initiatives to enhance the effectiveness and efficiency of CyberArk operations
- Generate regular reports on system performance, incident management, and operational metrics for management review
- Willing to work in 24 / 7 operations and project support activities
Required Education :
Bachelor's DegreePreferred Education :
Master's DegreeRequired Technical and Professional Expertise :
Proven experience in CyberArk operations and support, with a minimum of 4+ years of hands-on experienceProfessional certifications such as CyberArk Certified Trustee (CCT) or Certified Delivery Engineer (CDE)Strong knowledge of privileged access management concepts and CyberArk technologiesExperience in organizations to control, monitor, and secure privileged access across their IT infrastructureGood exposure in endpointAnalytics capabilities to identify unusual or suspicious activities related to privileged accessSkills Required
Cyberark, Endpoint Security, Incident Management