About Us :
We are a well-reputed hotel known for our exceptional guest services and comfortable accommodations. We are looking for a dynamic and customer-oriented Front Office Assistant to join our team.
Job description :
As a Front Office Assistant, you will be the first point of contact for our guests. Your primary responsibilities will include :
- Greeting and welcoming guests upon arrival and departure.
- Managing check-ins and check-outs efficiently.
- Handling guest inquiries and resolving any issues promptly and professionally.
- Managing phone calls and emails.
- Maintaining accurate guest records and room availability.
- Assisting with administrative tasks as required.
Qualifications :
Previous experience in a front office role, preferably in the hospitality industry, is a plus.Excellent communication and interpersonal skills.Strong customer service orientation and problem-solving abilities.Proficiency in using hotel management software is desirable.Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.Fluency in Malayalam and English is essential; knowledge of other languages is an advantage.Minimum educational qualification : Degree / Diploma in Hotel Management.Salary : 10,000 - 15,000 per month
Skills Required
hotel management software