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Front Office Assistant
Front Office AssistantConfidential • Ponnani, India
Front Office Assistant

Front Office Assistant

Confidential • Ponnani, India
15 hours ago
Job description

About Us :

We are a well-reputed hotel known for our exceptional guest services and comfortable accommodations. We are looking for a dynamic and customer-oriented Front Office Assistant to join our team.

Job description :

As a Front Office Assistant, you will be the first point of contact for our guests. Your primary responsibilities will include :

  • Greeting and welcoming guests upon arrival and departure.
  • Managing check-ins and check-outs efficiently.
  • Handling guest inquiries and resolving any issues promptly and professionally.
  • Managing phone calls and emails.
  • Maintaining accurate guest records and room availability.
  • Assisting with administrative tasks as required.

Qualifications :

  • Previous experience in a front office role, preferably in the hospitality industry, is a plus.
  • Excellent communication and interpersonal skills.
  • Strong customer service orientation and problem-solving abilities.
  • Proficiency in using hotel management software is desirable.
  • Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
  • Fluency in Malayalam and English is essential; knowledge of other languages is an advantage.
  • Minimum educational qualification : Degree / Diploma in Hotel Management.
  • Salary : 10,000 - 15,000 per month

    Skills Required

    hotel management software

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    Assistant Front Office • Ponnani, India

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