Delivery Leadership

Role :

Senior Engagement Manager / Delivery Leadership

Experience : 13+ years

Location :

Mumbai / Bangalore (Hybrid)

As a Delivery Leader, you will be responsible for heading and managing the P&L, delivery efforts and ensuing the execution is sublime of all projects in a B2B environment for Data, Cloud , AI solutions for customers in Insurance & Telecom domain.

Responsibilities :

Defining and building the project management disciplines, the processes, governance framework, technology baseline, conflict management, resource management, and associated reporting.

Ensure successful and timely delivery of projects by being accountable to deliver as per Service Levels agreements.

Responsible for P&L and delivery performance with an aim to maximize ROI

Guide the Portfolio Leaders, Sr Engagement Managers and Principal Architects on aspects related to Project Management, Client Management and Resource Management. Should be able to build a strong performing team.

Ensuring prompt identification and resolution of Delivery issues or technical objections and develop strategies to mitigate the same.

Managing customer communication & relationships with senior stakeholders including CXOs

Challenge and inspire customers and team members to solve difficult problems with ambitious and novel solutions.

Staffing and leading Service Delivery Management team and enhancing their growth and development.

Showcase thought leadership on technology roadmaps, agile development methodologies and best practices to help grow footprint within existing accounts.

Travel to customer sites, conferences, and other related events as required

What is Required :

At least 15+ years of experience in managing multi-shore Services Delivery with distributed technology teams.

5+ years in Consulting role driving delivery led growth

5+ years of experience working with APAC customers

5+ years Experience managing delivery for Telecom and Insurance customers

Experience in leading large teams of 100+ members (direct and indirect reports)

Able to provide thought leadership in the Customer Experience and Insurance / Telecom domain

Excellent delivery track record fuelled by strong leadership and a strategic outlook.

Strong people management skill.

Extensive experience in working with customers having global operations with diverse cultural backgrounds.

Big picture orientation, conceiving effective strategies to drive growth for the Key accounts.

Entrepreneurial drive with a can-do attitude, a strong desire to learn and shape one’s own career path.

What’s in it for you?

The opportunity to co-build a category defining high growth company in the transformational AI space

The opportunity to work for the most challenging business problems in the most exciting and fast growing domain

The opportunity to work with a diverse, lively and proactive group of techies who are constantly raising the bar on the art of translating mounds of data into tangible business value for clients.

An ergonomic and beautiful working space in Bengaluru open for you 24 hours with best in the industry employment benefit