Education :
- Bachelors degree in Computer Science, Information Technology, Engineering, or a related field
- Relevant certifications such as ITIL, VCP, or Cloud certifications (AWS, Azure, GCP).
Job Summary :
We are seeking an experienced Cloud Engineer with hands-on expertise in Morpheus Cloud Management Portal. In this role, you will be responsible for installation, configuration, and maintenance of Morpheus environments, providing high-level technical support to customers, and optimizing hybrid IT infrastructure.
The position requires strong troubleshooting skills, knowledge of cloud and virtualization technologies, and the ability to collaborate effectively with cross-functional teams to deliver enterprise-grade cloud solutions.
Key Responsibilities :
Administer, manage, and troubleshoot VM / KVM Linux Guest OS environments.Manage and resolve SQL database issues.Handle and troubleshoot Morpheus app and DB clusters, including internal / external load balancers.Work with various Morpheus architectures (Single-node, 3-node, Active / Passive, and others).Engage with customers via multiple channels to provide technical guidance and resolve Morpheus-related issues, including upgrades.Troubleshoot and manage related technologies such as MySQL, RabbitMQ, and Elasticsearch.Gather business and technical requirements to align company deliverables with customer needs.Provide third-level support for complex issues and contribute to enterprise-scale solution implementation.Collaborate with cross-functional teams to ensure successful project delivery, knowledge transfer, and customer satisfaction.Contribute to POC support, QA tasks, and advisory input for pre-sales engagements.Stay updated on Morpheus and related ecosystem technologies, adhering to company methods and standards.Technical Skills : Must Have :
Proven hands-on experience with Morpheus Cloud Management Portal.Strong knowledge of server virtualization and hybrid cloud infrastructure.Familiarity with SQL database administration and load balancer configurations.Experience with Linux systems administration (RHEL / SUSE) and troubleshooting.Understanding of cloud computing principles, virtualization, networking, and storage concepts.Knowledge of ITIL processes (incident, change, problem, and service request management).Strong troubleshooting and problem-solving skills in a complex IT environment.Good to Have :
Experience with AWS, Azure, or GCP public cloud platforms.Knowledge of private cloud technologies such as VMware, OpenStack, or Hyper-V.Familiarity with containers, automation / orchestration tools, and infrastructure-as-code (IaC) tools like Terraform.Basic scripting knowledge (e.g., Python, Bash, PowerShell, Ansible, or Git).Awareness of cloud security protocols and best practices.Certifications :
ITIL Foundation or higherVCP (VMware Certified Professional)AWS, Azure, or GCP Cloud Certification(ref : hirist.tech)