Customer Support Executive

We are seeking a motivated Customer Service Advisor / Escalation Support to shadow and support our Customer Service Department team. In this role you will part of the Customer Service Team, supporting in scheduling the vehicles / handling escalations from customers. You will learn the entire Customer Experience Journey start from Scheduling of vehicle till delivery of the vehicle along with handling of complaints.

Interested Candidates can apply on careers.india@ayvens.com

Responsibilities

• Mandatory English & Hindi language and any other local language will be an advantage.
• Anyone from complaints / escalation desk background will be an added advantage.
• Handle Customer requests – calls / mails / portal.
• Provide Customers with regular updates and service information.
• Coordinate updating of Customer database.
• Proactive identification of priority issues to curb escalation.
• Ensure coordination between all departments in regard to Customer touch points(interface).
• Responsible to capture Customer feedback at various stages.
• Keep an overview of complaints and drive for amicable resolution

Qualifications

1.   Bachelor’s degree.

2.   Minimum 01 year of experience in Customer Care Industry .

What we Offer :