Senior Executive- Warranty Management Waste Water Pumps
ConfidentialSinnar, India5 days ago
Job descriptionEffective complaint management for wastewater pumps Responsible for on time complaint response and complaint closure Complaint / commissioning coordination with end customer and ASC Managing field service coordinators and daily complaint monitoring till closure Root cause analysis of complaints & Identify scope of improvement with data analysis Provide technical support to Field service team as required Booking & Execution of spares for warranty complaints Co-ordinate with PMPS , QM for complaint support and resolution Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO Provide Technical Training's for Wastewater Product Group Maintain track record of complaints and data analysis Improve customer experience with best practices in the industry standard
Key Result Areas
- Processing Claim Efficient
- Effective complaint management
- Improve customer satisfaction
- Claim cost reduction
- Product & Process quality enhancement
- Formal Education - Mechanical or Electrical Engineering
- Professional experience : 3-5 Years Batchelor of Engineering / 5-7 Diploma in Engineering
- Customer centric mindset
- Target orientation and Problem Solving
- Good Communication & Presentation Skills
- Good communication & having quick decision-making skills
P rofile Requirement -
Special Skills
Skills Required
Complaint Management, Technical Support, Electrical Engineering, Data Analysis
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Senior Executive • Sinnar, India