Key Deliverables
- Act as the primary contact for customer accounts throughout the subscription lifecycle
- Drive platform adoption and resolve customer queries effectively
- Onboard new clients and align product use with their goals
- Identify churn signals and support retention efforts
Role Responsibilities
Build strong customer relationships through calls and emailsUnderstand and address client use cases with the right solutionsCollaborate cross-functionally to support customer needsOptionally lead and mentor a small team of customer executivesSkills Required
Customer Success, B2b, Saas, Key Account Management, Client Engagement