We are hiring Infra Engineers (L1.5) responsible for managing incidents and service requests, ensuring SLA adherence, and supporting both datacenter and cloud (AWS / Azure) environments. The role acts as a bridge between L1 and L2 support to maintain operational continuity and reduce escalations.
Key Responsibilities :
Monitor dashboards, alerts, and mailboxes; manage incidents and service requests.
Perform system health checks, manage backups, and disk utilization.
Improve knowledge base (KB) usage and contribute to SOP / process enhancements.
Support AWS / Azure Cloud (IaaS), Windows Server Administration, Networking, Storage, and AD management.
Identify automation opportunities and collaborate across teams.
Work on ITSM ticketing tools and ensure strong documentation.
Requirements :
Bachelor’s degree in any discipline.
1.5–2.5 years of experience in IT Infrastructure / Cloud Operations.
Strong knowledge of Windows Server Administration and basic AWS / Azure Cloud.
Excellent communication, problem-solving, and process adherence
Preferred : AWS / Azure Foundation Certification.
Infrastructure Engineer • Chennai, Tamil Nadu, India