Program / Project Manager 5

Job Responsibilities :

• Partner with business units to develop scalable Aftermarket / Spares Operations tools and processes supporting new and evolving service products / programs.
• Implement initiatives and investment plans to achieve defined objectives, including developing global structural capabilities.
• Leverage Field Service Management software (preferred MS Dynamics) and / or SAP Customer Entitlement management solutions to streamline operations.
• Solve complex business problems and design solutions to improve operations and support critical business strategies.
• Collaborate effectively across functional and geographic boundaries in a matrixed global organization.
• Drive execution, mitigate risks, ensure compliance with program or project timelines, and deliver results.
• Maintain a culture of continuous improvement and drive Best Known Methods (BKMs) across multiple sites.
• Establish and maintain a global training program ensuring professional and qualified team members.
• Maintain comprehensive process documentation.
• Support customer service operations including quoting, pricing, order processing, warranty assessments, and returns.
• Utilize strong quantitative and data analysis skills, leveraging data warehouse applications to support decision-making.

Minimum Qualifications :

Preferred Qualifications :

Skills Required

Ms Dynamics, Data Analysis, Sap, Erp