Tech Support Engineer- Fintech Infrastructure

We are hiring on behalf of our client

Surfinmeta Bharat , a leading IT services and digital solutions company providing cutting-edge technology services and innovative solutions to empower businesses. They deliver advanced IT infrastructure, cloud solutions, and digital transformation services across multiple industry verticals.

Role Overview

Department :

IT Operations & Technical Support

Reporting To :

IT Operations Manager

Experience : 4–5 years

Employment Type : Full-time

Location :

Ahmedabad, Gujarat – GIFT City

Notice Period :

Immediate joiners preferred

The Tech Support Engineer will provide comprehensive technical support to internal teams, ensuring seamless operations of critical infrastructure, servers, networks, and endpoints. This role requires strong fintech domain knowledge combined with hands-on expertise in infrastructure troubleshooting and resolution.

Key Responsibilities

Infrastructure & Server Management

Monitor and maintain server health, uptime, and performance across on-premises and cloud environments

Diagnose and resolve server-related issues including hardware failures, disk space management, and service outages

Perform routine server maintenance, updates, patches, and security configurations

Manage backups, disaster recovery procedures, and ensure business continuity

Network & Connectivity Support

Troubleshoot network connectivity issues affecting user productivity

Configure and maintain network devices (routers, switches, firewalls)

Monitor network performance, bandwidth utilization, and identify bottlenecks

Support VPN, remote access, and secure connectivity for distributed teams

Endpoint & End-User Support

Provide L1 / L2 technical support for laptop, desktop, and mobile device issues

Resolve hardware failures, software conflicts, and performance optimization

Install, configure, and manage operating systems and applications

Maintain IT asset inventory and hardware lifecycle management

Fintech-Specific Support

Understand fintech application requirements and infrastructure dependencies

Support compliance and security-related infrastructure configurations

Maintain awareness of fintech regulatory requirements and data protection standards

Troubleshoot issues specific to payment systems, lending platforms, and financial applications

Documentation & Process Improvement

Create and maintain technical documentation, runbooks, and troubleshooting guides

Document recurring issues and implement preventive solutions

Contribute to continuous improvement of IT support processes

Support knowledge transfer and team training initiatives

Security & Compliance

Adhere to IT security policies, data protection regulations, and audit requirements

Support security patches and vulnerability management

Maintain confidentiality of sensitive financial and customer data

Assist with compliance audits and regulatory assessments

Required Qualifications

Experience & Technical Skills

4–5 years

of hands-on experience in IT technical support or infrastructure management

Strong expertise in

server administration and troubleshooting

(Windows / Linux)

Advanced proficiency in

network troubleshooting

(TCP / IP, DNS, DHCP, firewalls)

Experience with

endpoint management

(laptops, desktops, mobile devices)

Fintech or BFSI domain knowledge

– Understanding of financial systems, payment platforms, or lending applications

Experience with

cloud platforms

(AWS, Azure, GCP) is highly desirable

Knowledge of

backup and disaster recovery

procedures

Familiarity with

ticketing systems

(Jira) and IT service management

Soft Skills

Excellent troubleshooting and problem-solving abilities

Strong communication skills with technical and non-technical stakeholders

Patient and customer-focused approach to end-user support

Ability to prioritize multiple issues and manage under pressure

Self-motivated with strong attention to detail

Education

Bachelor's degree in IT, Computer Science, Engineering, or related field

ITIL Foundation certification is an advantage.

If you excel at troubleshooting complex systems, supporting mission-critical fintech infrastructure, and turning technical challenges into seamless solutions, we’d like to meet you. Apply at hr@finguruindia.com