Principal Architect

Altudo is seeking a Principal Architect to act as the India-based lead within the Chief Architect’s Office (CAO). This role is critical in extending architectural leadership, supporting incident response, mentoring regional architects, and executing strategic initiatives in alignment with global standards. As the operational right hand of the Chief Architect in IST hours, you will combine leadership, execution, and technical depth to drive architectural quality across projects, build future-facing capabilities, and translate real-time escalations into lasting improvements.

What will you do :

Incident Management & Continuous Improvement

• Lead real-time support for architecture-related escalations and incidents during IST hours
• Track and document all tickets, escalations, and recurring issues
• Partner with the CAO to identify root causes and lead the development of long-term fixes
• Turn reactive insights into proactive architectural improvements

Technical Governance

Capability Building & Mentorship

Accelerator & Innovation Support

Execution Ownership in India

Who you are :

Preferred Qualifications :

What’s in it for you?

About Altudo

Altudo is an award-winning customer experience consulting firm with a global presence across the US, Canada, and South America. Recognized as one of the fastest-growing companies in America by Inc. 5000 and honored in the Deloitte Technology Fast 500 North America, Altudo has cemented its position as a leader in the industry. Altudo is proud to be recognized among India’s top 50 Best Companies to Work For™ in 2022 and 2023 by the Great Place to Work® Institute. It is also certified as a great workplace for women and millennials.

Over the last two decades, we have established ourselves as a leader in the customer experience space, with over fifty Fortune 500 companies among our clients. We specialize in creating solutions that improve customer experience and drive revenue. Our work has earned us numerous accolades and international recognition.

Our success is rooted in our people and our work culture. We provide fast-track growth opportunities to our top performers and foster entrepreneurial avenues that contribute to their holistic development at Altudo. Additionally, we have strong alliances with Sitecore (Platinum), Microsoft, BigCommerce, and Adobe.

Learn more about us at