Oracle Fusion Cloud MFG INV PLM Maintenance Functional - Senior Consultant

Oracle Customer Success Services

As a key member of Oracle Customer Success Services, we will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures we will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions.

Key Responsibilities

• Engage business partners to gather requirements and translate functional needs into technical / functional specifications for Oracle Fusion SCM Inventory Management, Product Lifecycle Management (PLM), Manufacturing and Maintenance solutions.
• Provide excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
• Provide Customer Service on a functional level and ultimately drive to complete and total resolution of each service incident.
• Interact directly with customers, follows through on all assignments and takes ownership of customer issues.
• Consult with Management in directing resolution of critical customer situations.
• Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions.
• Creation / review of Knowledge Articles.
• Stay up to date on Oracle SCM advancements, recommending best practices and continuous improvements.
• Contribute to a collaborative, knowledge-sharing team culture.

Qualifications & Skills

Mandatory :

Inventory Tracking

Product Development

Work Definitions (Bill of Material and Routings)

Maintenance Management

Good-to-Have :

SQL

Self-Assessment Questions

1. Incident Management

2. End-User Support & Enablement

3. Configuration & Administration

4. Service Request (SR) Management

5. Release & Patch Readiness

6. Integration & Data Flow Support

8. Documentation & Knowledge Base

9. Customer Experience

10. Compliance & Best Practice

Career Level - IC3