Job Summary :
The Post-Sales Customer Relations Executive is responsible for managing and supporting clients after the booking of the property. The role includes handling documentation, payment follow-ups, customer queries, coordination with internal departments (like legal, accounts, site, CRM), and ensuring smooth handover and possession processes. The goal is to ensure a seamless post-booking experience and maintain long-term customer satisfaction.
Location : Kochi
Gender : Female
Key Responsibilities : Customer Coordination & Relationship Management
- Act as a single point of contact for customers post-booking till possession
- Build and maintain strong relationships with clients through regular updates and assistance
- Address and resolve customer concerns or complaints in a timely and professional manner
Documentation & Process Management
Coordinate agreement signing (Sale Agreement, Allotment Letter, etc.)Collect, verify, and maintain necessary documents from customersAssist in registration and stamp duty proceduresPayment & Account Coordination
Track customer payment schedules and follow up for timely paymentsCoordinate with the accounts / finance department for payment receipts and outstanding duesShare payment reminders and NOCs with customersPossession & Handover Coordination
Coordinate for site visits, snag list preparation, and final handover of the propertyEnsure all handover formalities (documents, keys, welcome kits, etc.) are completed smoothlyMaintain possession checklists and ensure customer satisfaction at the time of handoverInternal Coordination
Liaise with sales, legal, accounts, projects, and facility management teams to ensure all customer-related activities are in syncEscalate unresolved issues to the appropriate departments or senior managementQualifications & Skills :
Bachelors degree24 years of experience in customer service, preferably in real estate / post-sales domainStrong communication (written and verbal) and interpersonal skillsKnowledge of real estate documentation and procedures is an advantageProficiency in MS OfficeAbility to handle multiple tasks and work under pressureGood problem-solving and conflict-resolution abilitiesPreferred Attributes :
Fluency in English and local languageCustomer-first attitude with a polite and professional demeanorUnderstanding of local real estate laws and RERA compliance (if applicable)Email : M :
