Lead Engineer Cisco Voice

About Northern Trust :

Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

Position : Lead Engineer Cisco Voice

Location : Bangalore

Experience : Working knowledge of Cisco Voice and Contact Center solutions.

Job Description

Major Duties :

1. Assist and lead the design and implementation of Cisco Unified Communication products.

2. Provides comprehensive consultation to business unit and IT management and staff at the highest technical level on all phases of the project development cycle.

3. Installing configuring and maintaining the implementation of the Voice infrastructure including hardware / software recommendations.

4. Deploy troubleshoot monitor and optimize IP telephony voice video and mobility solutions.

5. Able to troubleshoot with the Network team on network issues related to VOIP technologies.

6. Ensuring the development of documentation including appropriate policies and procedures for all aspects of VoIP network.

7. Performing customer assessments design build and technical documentation in support of the organization.

8. Active role in maintaining deploying and troubleshooting any issues.

9. Able to capture analyze and troubleshoot SIP header detail with knowledge of how to configure SBCs for header manipulation for redirect and presentation as required.

10. Provide Tier 1 / Tier 2 troubleshooting to resolve common issues with Cisco VoIP phones and Cisco platform. May be involved in troubleshooting activities for operational events impacting the business. Engage with initial support triage and resolution before escalations with T2 & T3.

11. Support for major voice and / or data telecommunication systems and their subsystems utilizing a thorough understanding of available technology tools and existing designs.

12. Works closely with client management to identify and specify the complex business requirements.

13. Accountable for the effectiveness quality and timelines of project design decisions and how easily these designs can be implemented.

14. May act as Project Leader.

15. Installation administration operation trouble diagnosis and maintenance of VoIP unified communications and call center equipment.

16. Provide Contact Center support with designs business services implementations API integrations and local BU coordination.

17. Provide training and technical mentoring wih systems and troubleshooting methods for voice and contact center platforms. Act as a main point of contact for training to lower-level specialists maintain best practice and updates documentation. This includes internal and external partners supporting our systems.

18. Support of voice platforms carrier services E911 compliancy and toll-free number management this includes design implementation support analytics disaster recovery documentation and vendor management (QBR SLAs Roadmaps).

19. Automation and Innovation : Initiate key solutions to reduce manual efforts optimize workflows business tasks and processes.

20. Responsible for the voice platform ITSM processes; (Risk Management Change Management Vulnerability and Patch Implementation OP Ticks).

21. Serve as a liaison for cross functional team activities including support implementations technical troubleshooting and other dependencies.

22. Keeps abreast on the direction of emerging industry standards.

23. Provides technical analysis and ensures compliance of requirements necessary for the protection of all data processed stored or transmitted by systems.

24. Serves as an expert resource to the team.

25. Conducts preliminary analysis.

26. Should have end-user support experience in Cisco VoIP / UCCE environment. understanding and working knowledge of the Microsoft suite of office productivity applications.

27. Experience in remote monitoring and managed enterprise environment.

28. Handles more extensive high-profile work.

29. Responsible for direct interaction with different committees and / or management.

30. Other duties assigned by manager.

Knowledge : Requires excellent communications analytical ability strong judgment and problem analysis techniques an in-depth knowledge of the business units functions and applications and a broad knowledge of telecommunication alternatives.

A College or University degree and / or relevant proven work experience is preferred.

Working with Us :

As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .

We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Bangalore Office

The Northern Trust Bangalore office established in 2005 is home to over 5600 this stunning office space we offer fantastic amenities which include our Arrival Hub Jungle the GameZone and the Employee Experience Zone that appeal to both clients and employees. Learn more.

Key Skills

EIGRP,VOIP,VMware,Avaya,BGP,LAN,OSPF,QoS,Project Planning,Scripting,Unity,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1