Answer Queries received on system and email on timely manner
Follow up for compliance documents via calls, emails and messages
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation and closure
Responsible for achieving assigned service level agreements
Preserve and grow your knowledge of help desk procedures, products and services
Manage to get candidates compliant for the role / counties according to end client requirements including but not limited to assigning training as per the
Job roles
Attending regular client connect to ensure they have all update about compliance and mobility for their candidates
Responsible for booking mobility (booking flights, hotels and cars) for the candidates as per their project requirements
Coordinate with Suppliers for VISA applications
Responsible for handling Payroll related queries for
candidates Requirements and skills :
Excellent communication skills
Keen attention to detail
Proficiency in using booking portals (flight, hotel, car)
Advanced troubleshooting and multi-tasking skills
Well organized in completing assigned task
Customer Service oriented
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Compliance Officer • India
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