Order to Cash Operations Associate

Roles & Responsibilities :

Customer Onboarding & Support :

• Act as the primary point of contact for new customer onboarding, ensuring a seamless process from start to finish.
• Ensure that all customer information is complete and accurate , proactively following up with customers and account owners when data is incomplete.
• Assist customers with onboarding them as a vendor in their system, ensuring all necessary steps are completed efficiently.
• Coordinate with cross-functional teams (e.g., finance, legal, IT) to gather required documents and information such as W-9 forms , bank letters , and other necessary onboarding materials.
• Communicate with the billing and invoice delivery team to capture purchase order (PO) and / or invoice delivery requirements (e.g., specific portals, delivery methods).

Stakeholder Collaboration & Process Management :

Customer Experience & Performance :

Operational Responsibilities :

Shift Work :

Professional & Technical Skills :

Experience Requirements :

Skills Required

Billing, Customer Support