Customer Experience Intern (Calling)

About Nua :

Nua is a venture-funded, direct-to-consumer (D2C) brand transforming women’s wellness in India.

Starting with our innovative, chemical-free and India’s only fully customizable sanitary pads, we are on a mission to develop holistic and personalized solutions for solving real problems that women face. We do this by building a wellness platform with great products, an impactful community and a personalized customer experience. With a growing community of over 10 lakh women, we are already India’s largest and most engaged digital-first FemTech brand.

Our story began with a pad. And not just any pad that could be picked off the shelves but one that was truly thought around a woman’s needs. Since then, we have grown multi-fold with innovative, inclusive and effective products that are Made Safe certified and backed by science. We continue to co-create products with our community and fuel the D2C revolution through deep consumer insights and investments in technology.

Nua has raised over $22 million in venture funding, backed by marquee investors including Lightbox Ventures, Kae Capital, Mirabilis Investment Trust, Deepika Padukone and Vindi Singh Banga, and Kamini Banga of the Banga family office. If you are as passionate as we are in making a difference and creating real impact in a fast-paced and wildly creative environment, then you might just be the person we are

looking for.

Role Summary :

We are seeking an Intern to join our team. The ideal candidate will be responsible for managing and responding to all incoming / outgoing calls promptly and professionally. This is a work-from-home position, and the intern will need to have their own laptop and stable internet connection.

Key Responsibilities :

Answer and address incoming / outgoing phone calls promptly and professionally

Prioritize calls based on urgency and importance

Redirect calls to the relevant team members as needed

Deliver outstanding customer service through phone interactions

Follow up with clients and customers via phone when required

Offer insights and feedback on phone communication strategies as an intern in the customer experience team

Requirements :

Excellent written and verbal communication skills

Strong attention to detail and organizational skills

Ability to work independently and manage time effectively

Proficient in Microsoft Office and Gmail

Must have their own laptop and stable internet connection

Ready to work with rotational off and work timing from 10 am to 8 pm

Note - This is a paid internship

To apply for this opportunity please fill in this form - https : / / forms.gle / g1XqCif5WGhewoND7 (This is necessary to move forward in the application process)