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International Customer Support Lead

TPHyderabad, Republic Of India, IN

19 days ago

Job description

We're Hiring : Team Lead – Operations (International Customer Support) 📍

🧑 💼 Open Positions : 16 🕒 Joining : Immediate

About the Role : We’re looking for dynamic and experienced Team Leads to manage international customer support operations. This role demands strong leadership, excellent communication skills, and the ability to drive performance in a fast-paced environment.

Key Responsibilities :

Lead and manage a team handling international voice / email / chat support
Monitor performance metrics and ensure SLA adherence
Coach and mentor team members for continuous improvement
Handle escalations and ensure customer satisfaction
Collaborate with cross-functional teams to streamline operations

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Customer Support • Hyderabad, Republic Of India, IN

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