Technical Support Specialist

About the Role

We are looking for a Customer Support Specialist to deliver exceptional service and ensure customer satisfaction by resolving issues efficiently. The ideal candidate will serve as the primary point of contact for customers, handling inquiries, troubleshooting problems, and providing accurate information about products or services.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or ticketing systems in a timely and professional manner.
• Troubleshoot product or service issues and provide effective solutions.
• Maintain accurate records of customer interactions and resolutions in CRM systems.
• Escalate complex issues to the appropriate internal teams and follow up until resolution.
• Gather customer feedback and share insights with product and operations teams.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Meet performance targets for response time, resolution rate, and customer satisfaction.
• Assist in creating help articles, FAQs, and user guides to enhance customer self-service.

Required Skills & Qualifications

Preferred Skills