Senior Executive - Operations : JWH

Role & Responsibilities :

• Ensure on time arrival and departures of all loads during the shift Coordinate with origin to provide information on load arrivals and ensure timely further connections of shipments to destination as per scheduled runs.
• Ensure smooth conduct of activities related to Point to Point operations, Multi-level billing operations and EDL / ODA operations during the shift.
• Coordinate and manage all cases of network changes, priority runs, misconnections, etc. occurring during the shift Provide communication regarding the same to the concerned PUD Centres / Service Centres.
• Ensure code updation for misconnections, misroutes, wrong tagging, or any such issues and ensure mail communication to the required locations regarding the same.
• Handle all exception cases during the shift On daily basis check on the exceptions of the previous shifts and ensure follow up for closure / resolution of the same.
• Ensure availability of sufficient vehicles during the shift for inbound / outbound operations.
• Oversee vehicle placement at bays and monitor the tally and loading operations during the shift.
• Undertake SLAH (stock lying at hub) checking for the shift and take appropriate action for the same.
• Conduct daily staff briefings, including communication regarding any operational changes in the shift.
• Ensure adequate manning of the Ground Hub during the shift in terms of full-time employees, PDAs, loaders, etc.
• Follow-up to RVP / Call & to ensure that Topay pick-up must happen on same day.
• Manage Pick-ups and carting fleet management to ensure pick-up and connection on same day.