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Management Trainee
ConfidentialMumbai30+ days ago
Job descriptionHandling Problematic Queries : Serve as the point of contact for resolving complex and problematic queries, ensuring timely and effective solutions. Field Staff Support : Provide operational support to field staff by offering guidance, resolving issues, and ensuring they have the tools / resources needed to perform their tasks efficiently. Managing Sheets and Daily Reports : Oversee the organization and maintenance of daily reports, including tracking tasks, progress, and outcomes, as well as updating and managing spreadsheets. Managing Escalations : Handle escalated issues or concerns from both internal teams and external stakeholders, ensuring that they are addressed promptly and effectively. Coordination with Cross-Functional Teams : Collaborate with various departments (e.g., Sales, Operations) to ensure tasks are completed as per the schedule and requirements. End-to-End Task Management : Take full ownership of tasks from start to finish, ensuring that they are completed on time, within scope, and meet quality standards. Reporting and Communication : Provide regular updates on the status of ongoing tasks, challenges, and resolution timelines to management and relevant stakeholders. Process Improvement : Suggest improvements to streamline operational processes and enhance efficiency across teams.
Qualifications :
- Bachelors degree in a related field (preferred).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Highly organized with strong attention to detail and ability to prioritize tasks effectively.
- Proficient in Microsoft Excel / Google Sheets, and experience with data management and reporting tools.
- Excellent interpersonal and communication skills
- Problem-solving and critical thinking
- Time management and organizational skills
- Attention to detail
- Microsoft Excel / Google Sheets proficiency
- Multitasking
- Conflict resolution
- Cross-functional collaboration
Skills :
Skills Required
Problem Solving, Excel, cross functional collaborations
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