L3 Major Incident Network Engineer

Position : Major Incident L3 Network Engineer

Location : Remote

Role Overview

We are looking for an experienced L3 Major Incident Network Engineer with deep expertise in Cisco Meraki and Fortinet firewalls, along with a solid foundation in enterprise networking. This role will focus on high-severity incident management, complex troubleshooting, and proactive improvements to ensure secure, reliable, and scalable network operations. The ideal candidate has proven hands-on experience across WAN, LAN, WLAN, and SD-WAN, and thrives in high-pressure environments.

Key Responsibilities

Serve as L3 escalation point for all network-related Major Incidents (MIM) and Priority-1 (P1) incidents.

Own and manage Meraki infrastructure (APs, switches, firewalls, MX, MS, MR, SD-WAN).

Configure, manage, and troubleshoot Fortinet firewalls (FortiGate, FortiManager, FortiAnalyzer).

Manage and optimize WAN, LAN, and WLAN networks across distributed enterprise sites.

Handle SD-WAN environments (Meraki and Fortinet) including routing, failover, and performance tuning.

Lead bridge calls / war rooms during critical network outages or security incidents.

Collaborate with vendors (Cisco, Fortinet, carriers / ISPs) for escalations and service restorations.

Perform root cause analysis (RCA) and produce detailed post-incident reports.

Drive proactive network monitoring, tuning alerts and dashboards (ScienceLogic, SolarWinds, etc.).

Work closely with security teams to ensure network compliance, access control, and VPN security.

Participate in on-call rotation for 24x7 critical support.

Qualifications

1-2 years’ experience with Major Incident Management.

5–8 years of hands-on experience as a Network Engineer in enterprise environments.

Mandatory : Strong experience with Cisco Meraki (SD-WAN, MX, MS, MR platforms).

Proven expertise with Fortinet firewalls (FortiGate, VPNs, policy configuration, clustering, HA).

Solid understanding of routing & switching (BGP, OSPF, EIGRP, VLANs, ACLs, NAT, QoS).

Experience in WAN / LAN / WLAN enterprise environments, with multi-site deployments.

Familiarity with ITIL Incident & Problem Management processes.

Experience with monitoring tools (ScienceLogic, SolarWinds, PRTG, etc.).

Industry certifications preferred : Cisco CCNP Enterprise / CCNP Security (or Meraki-specific certs like CMNA, CMNO); Fortinet NSE 4 / 5 / 6 or higher.

Strong analytical and troubleshooting skills, with ability to lead during outages.

Key Competencies

Crisis management : Calm, structured leadership during P1 incidents.

Technical depth : Expert in Meraki and Fortinet, with broad networking knowledge.

Collaboration : Works across teams, vendors, and stakeholders to drive resolution.

Communication : Clear updates during incidents and in RCA documentation.

Proactive mindset : Identifies improvements and optimizations beyond just fixes.

Why Join Us?

Lead in enterprise-grade networking environments across global operations.

Be the go-to expert for Meraki and Fortinet deployments and troubleshooting.

Opportunity to shape network strategy and resilience across multiple plants / sites.

Competitive compensation, benefits, and growth opportunities.

Must be :

Able to have a noise free environment to work remotely

Have a high-powered machine to use. Virtual Desktop will be provided by Client.

2 months probationary period to 1 year of renewals.