It Support Engineer

Job Description

The IT Support Engineer provides comprehensive support across IT infrastructure, covering end-user support, networking, servers, and IT systems. This role is broader than desktop support, ensuring business continuity through proactive monitoring, troubleshooting, and IT service management.

Primary Responsibilities

• Provide technical support for desktops, laptops, mobile devices, and enterprise applications.
• Monitor and maintain IT infrastructure (servers, storage, networks).
• Handle user requests and incidents via IT helpdesk / ticketing system.
• Administer user accounts, email systems, and security groups in Active Directory / Office 365.
• Troubleshoot network connectivity and system access issues.
• Assist in IT projects (cloud migration, system upgrades, security enhancements).
• Collaborate with vendors and external providers for IT services and escalations.

Mandatory Skills Required

Personal Attributes

Smart Work, Customer Focus, Time management