MES Support Consultant - Pharmaceutical / Life Sciences

Greetings from Themesoft!

We’re looking for experienced MES Support Consultants-Pharmaceutical / Life Sciences to join our team in Chennai. In this role, you’ll provide L2 / L3 functional and technical support for enterprise-grade Manufacturing Execution Systems (MES), especially Werum PAS-X and FTPS, ensuring seamless operations in a highly regulated, high-impact environment.

Location : Chennai, India

Experience : 6–10 Years

Notice Period : Immediate to 10 days joiners

Schedule : Must be flexible to work in shifts (rotational or fixed, based on business needs)

Key Responsibilities

• Application Support : Deliver expert L2 / L3 support for MES systems like PAS-X and FTPS.
• Troubleshooting : Analyze logs, run SQL queries, and work through complex issues to keep manufacturing running.
• Incident & Problem Management : Resolve incidents and root causes as per ITIL standards.
• System Configuration : Execute routine updates, master data changes, and system health checks.
• Documentation : Maintain detailed support documentation and knowledge base entries.
• Stakeholder Communication : Interface with business users, IT teams, and vendors to ensure smooth operations.

Required Skills & Experience

Interested candidates share updated resume with mythili@themesoft.com

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