Lead Technical Support Specialist
Azilen TechnologiesAhmedabad, Republic Of India, IN9 days ago
Job descriptionIndustry certifications preferred : AWS / Azure Associate / Professional, RHCE, CCNA / CCNP, ITIL. Infrastructure & Systems : Strong Linux & Windows administration, VMware / ESXi, Active Directory, patching. Networking : LAN / WAN, VPN, firewalls (Sophos, Fortinet), load balancers. Cloud Platforms : Hands-on with AWS & Azure — provisioning, monitoring, backup / DR. Automation & Scripting : Python, Bash, or PowerShell for IT task automation. Security & Compliance : Exposure to ISO 27001 : 2022, SOC2, GDPR standards. Monitoring & Tools : Ticketing systems (Jira / ITDesk), SIEM / log servers (Splunk, ELK, Wazuh), asset management. Soft Skills : Strong problem-solving, documentation, and cross-team collaboration. Opportunity to work on a large-scale enterprise solution building. Opportunity to explore new technologies & frameworks with accomplished solution architects & industry leaders. Will get exposure to the latest aspects of security, AI / ML, Business Domain, and data analytics.
Job purpose :
Support the planning, implementation, and maintenance of the organization’s IT infrastructure, ensuring high availability, security, and efficiency of systems and networks.
Who you are :
- 6-10 years of experience as the senior technical member of IT team, ensuring smooth daily IT operations.
- BE / B.Tech / MCA / Diploma in Computer Science, IT, or related field.
- Manage on-premises & cloud infra (VMware, AWS, Azure) including provisioning, patching, backup, and recovery.
- Administer and secure AD, firewalls, VPNs, endpoint protection, and email systems.
- Drive automation of IT tasks and process improvements.
- Work on operational activities : incident management, service requests, change management, asset inventory.
- Collaborate with DevOps team on 20% of tasks (automation, cloud infra integration, CI / CD support)
- Ensure compliance with ISO 27001, SOC2, and internal IT policies.
- Provide technical mentoring to junior IT engineers.
- Prepare IT documentation, SOPs, and audit reports.
What will excite us :
What will excite you :
Location : Ahmedabad
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Technical Support Specialist • Ahmedabad, Republic Of India, IN
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