Visa Consultant

About Us

CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1500 expert immigration and visa professionals attorneys and qualified migration consultants located in over 60 offices in 25 countries. With thirty years of experience CIBT is the primary service provider to 75 of Fortune 500 companies.CIBT offers a comprehensive suite of services under two primary brands : Newland Chase a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas the market leader for business and other travel visa services for corporate and individual clients. CIBTvisas is the leading global travel visa service with unrivaled capability to obtain business and other travel visas for corporations and individuals worldwide in a fast convenient and secure manner.

Why work for us

At CIBT / Newland Chase we pride ourselves on valuing our exceptional staff; ensuring they feel appreciated in their hard work. It is imperative to us that our team achieve their career goals and continuous development means that many of our senior team have developed into Management roles within our immigration practice. We encourage a work life balance whilst also offering interesting and demanding roles that provide a busy and varied workload. We believe our regular social events allow everyone to interact in a more relaxed environment helping to build an even stronger team. Our Investment in technology for our staff means all IT solutions are designed inhouse and are bespoke to our specific requirements. These ensure compliance and efficiency for both employees and clients.

Opportunity at CIBT :

We have exciting opportunities at CIBT. We value our employees and prioritize their career growth and development. As part of our team you will work with worldclass visa and immigration experts. You will learn in a dynamic collaborative and complex global environment using industryleading technology solutions. Our profound commitment to ethics compliance and diversity along with our respect for one another are key to our strength and success.

Position Overview :

CIBT Visa Consultants coordinate visa passport and related services that are initiated through CIBT Consular Services with the utmost professionalism expert advice and responsiveness. Customers may include multinational corporations government travel and leisure industry and individual customers. Offering superior service our Visa Consultants take ownership of the client relationship and serve as dedicated points of contact for visa and passport processes ensuring travel documents are obtained as easily and as quickly as possible.

Responsibilities :

• Provide expert phone and email support to assist customer in completing application forms for visas passports and related services; handle all other aspects of processing documents for customers ensuring accurate efficient and timely processing
• Provide current and accurate information regarding visa and passport requirements processing and delivery creating a superior experience for the Consular customer that encourages continued processing with CIBT rather than direct submission
• Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate complete and timely
• Provide customer with realtime updates throughout the process
• Promote best practice ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handle a high volume of calls and emails in consistent courteous and professional manner
• Develop expert skill in visa and passport processing maximizing efficiency and productivity
• Work closely with CIBT teams such as Processing Dispatch Liaison to ensure seamless process
• Build a dedicated and expanded customer base; educate customers about addedvalue products that may benefit them; demonstrate initiative in providing solutions and resolving client issues
• Document information in CIBT secure database in accordance with company protocol ensuring data integrity and appropriate records retention schedule
• Stay abreast of all product / service enhancements system updates and changes to requirements
• Assist colleagues and other teams as requested
• Maintain strict client confidentiality ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data
• Complete all work in strict compliance with law regulations and company policies supporting CIBTs strong ethical culture

Requirements :

We are an equal opportunity employer. Applicants are considered for positions without regard to veteran status uniformed service member status race color religion sex national origin age physical or mental disability genetic information or any other category protected by applicable federal state or local laws.

Required Experience :

Contract

Key Skills

Computer Hardware,Computer,Advocacy,ABAP,Freight Forwarding,Kpo

Employment Type : Full-Time

Department / Functional Area : Service Delivery

Experience : years

Vacancy : 1