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International Customer Support Specialist

International Customer Support Specialist

HCLTechNoida, Republic Of India, IN
30+ days ago
Job description

HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.

Designation : Customer Support

Process : Inbound Calling.

  • No sales or upselling or cross selling.

Experience : 1 to 6 Yrs in Voice process

Shift : Rotational Shift and rotational Off

  • Candidates should be within 35 Kms from office location
  • Work Location : HCLTech - Noida Sector 144

    Interested candidates can share their resume and the below details to vignesh-baskaran@hcltech.com

    Subject of the Email : International voice Process - Noida

    Full name as 10th Marksheet :

    Mobile Number :

    Email Id :

    Total Experience :

    Relevant Years of experience :

    International Client Experience(Y / N) :

    Current CTC :

    Expected CTC :

    Okay with rotational shift and Offs (Y / N) :

    Ready to work from office (Y / N) :

    Notice Period : Immediate Joiner

    Current Location :

    Having all Offer & relieving documents of previous companies :

    Ex-employee of HCL (Y / N) : IF yes, please share your SAP ID :

    Please find the JD below.

    Responsibilities

  • Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
  • Responding to queries regarding our products, services, data and client accounts
  • Managing multiple client queries at once
  • Utilizing workflow tools to manage your own workload
  • Contributing to the achievement of team targets including service levels and quality measures
  • Maintain accurate records of customer communication and discussions using the appropriate internal system / s
  • Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
  • Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
  • Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
  • Deliver great clients and consumers service and seek to exceed client / consumer expectation
  • Mandatory qualifications :

    Excellent communication skills both verbal and written Mandatory.

    A problem solving mind-set.

    The ability to multi taskAble to work well as an individual and as part of a team

    Minimum 12th is mandatory.

    Perks :

    Cab facility is Available (Home pickup & Drop)

    5 Days working

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    Customer Support Specialist • Noida, Republic Of India, IN

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