IT Support / System Administrator

Job Title : IT Support / System Administrator

Experience Required : 5+ Years

Location : Noida(Work From Office)

Employment Type : Full-Time

Shift : US Shift(Rotational)

About the Role

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Job Summary :

We are seeking a skilled and proactive IT Support / System Administrator to manage and support the organization's IT infrastructure. The ideal candidate will be responsible for maintaining servers, network devices, user support, and ensuring system security, availability, and performance.

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Key Responsibilities :

• Provide technical support to end-users for hardware, software, network, telephony and other IT-related issues (onsite and remote).
• Experience with telephony / communication systems (Avaya, Genesys, SIP, WebRTC, Twilio, Zoom, Teams, Cisco).
• Strong in troubleshooting, log analysis, and incident management
• Administrator and maintain Windows / Linux servers, Office 365, Azure Active Directory, Intune, Azure cloud PC and other enterprise systems.
• Monitor system performance and proactively resolve issues to minimize downtime.
• Set up and configure laptops, desktops, mobile devices, printers, and other peripherals.
• Manage IT assets, perform inventory audits, and maintain documentation.
• Ensure data backups are performed regularly and securely stored.
• Enforce security best practices and company policies across systems and users.
• Collaborate with other departments to implement and support IT solutions.
• Maintain and update IT documentation, SOPs, and user guides.

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Required Qualifications :

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Preferred Certifications (Optional but advantageous) :

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