Linux Engineer - SME

As a part of Linux Team support deliverables, the engineer is required to possess strong knowledge of Linux products and technologies and provide advanced level technical support to global customers. Apply advanced technical knowledge to operate one or more technology areas (e.g. Linux server administration, technical security management, Database management and performance management) for customers that are critical or high-risk. Integrate technical knowledge and business

understanding to create superior solutions for customers . Have a strong customer focus and

sensitivity in dealing with diverse cultures and ability to learn and adapt quickly.

Eligibility & Qualification :

• Bachelor’s degree in Engineering (or Equivalent).
• Experience : 5 to 7 years of total experience in IT and 5+ years of relevant experience in Enterprise

Linux technical support environment

Key Responsibilities :

Procedures.

issues.

and test plan for change records. Perform risk and impact analysis for changes, may lead or

participate in Change Advisory Board.

monitor the environment for patch compliance. Analyse patches for compatibility with each

customer or internal infrastructure environment.

are complete and accurate.

products / service offerings.

technology customers, including Knowledge Transfer (KT) and Transition. Create Standard

Operating Procedure (SOP)

forums and other internal tools, to provide the most effective solutions to customer issues.

businesses / end users regarding operational details, solutions, and proposals. Becoming a

trusted advisor to the customer.

Lead teams which address operational processes and policies in work area. Seen as a

resource to the team in one or more technical or business areas. Becoming a trusted advisor

inside and outside the team / technology area.

Technical Skills :

Linux. (Level 2 / Level 2+)

necessary planned changes

Non-Technical Skills :

solution support.