Customer Service Representative

Company Description

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Role Description

This is a full-time on-site role located in Gurugram for a Customer Service Representative. The Customer Service Representative will be responsible for managing customer interactions, addressing inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer queries, providing support and guidance, maintaining a high level of professionalism, and contributing to a positive customer experience.

Qualifications

• Customer Service and Customer Support skills
• Experience in managing Customer Satisfaction and Customer Experience
• Excellent interpersonal and communication skills
• Ability to handle high-pressure situations and resolve conflicts
• Strong problem-solving abilities
• Proficiency in using customer service software and tools
• Bachelor's degree in a relevant field or equivalent experience

Skills Required

Customer Service and Customer Support skills, Strong problem-solving abilities, Proficiency in using customer service software and tools