Product Manager

Establish a feedback loop for products from internal users (Support / Implementation), and clients when applicable

Develop product roadmap based on information from product owners, sales, and customer needs

Work closely with the engineering team / product owners and manage the product backlog

Build and manage process to determine a scoring system for product feature prioritization

Prioritize the product backlog based on scoring, sprint velocity, and story development

Ensure that the technical team is fully aware of the product backlog and the activities to work on

Work closely with the shared and dedicated resources to develop the user stories for each item in the backlog, prepare proper release notes for each item that is included in the release and publish it appropriately

Check in regularly with the development team to understand any open questions on the features and coordinate with the engineering team / product owners and Solution / Technical architects for solutions

Responsible for the creation of product documentation and training content using AI tools.

Provide direction to developers to improve the work output as it relates to product release, implementation, training, and documentation.

Track product certification requirements and status; coordinate with partner POCs as necessary.

Conduct product demonstrations for coworkers, partners, and clients

Coordinate and contribute to product Marketing activities including product collateral, promotional videos and webinars

Serve as a thought leader, staying abreast of trends in the support and SaaS industry, and prepares the department to scale in the face of company growth

Proven ability to work pragmatically with a problem-solving attitude

Excellent leadership, communication (written and oral) and interpersonal skills with the ability to facilitate and influence direction

Uses judgment to determine optimal solution and seeks guidance on complex problems / situations

Understands product development and ensures department’s adherence to the same

Follows and passionately promotes quality best practices throughout the full cycle of the project

Builds business trust in engineering – driving quality delivery

Has clear understanding of various (SDLC & SCRUM etc.) development models

Bachelor or master’s degree in computer science or equivalent

Experience in IT product / project management – full life cycle

6+ years of experience across multiple roles (BA / Dev / QA / PM) in IT industry

Significant client facing experience

Experience with geographically distributed teams

Proficient in verbal & written communications

Bachelor’s / Master’s degree, bachelor’s or master’s degree in relevant specialization or equivalent combination of education and technical experience.

Certified Scrum Master

Certification in Product Development or Management

Experience in managing teams across multiple time zones

Good knowledge of tools like JIRA, JSM, etc.