MGR (SERVICE - IBU)

The Area Service Manager is responsible for the territory service requirements with focus on process / product improvement.

The product portfolio includes - three - wheeler passenger and cargo ; a quadricycle ; and EV and will have to grow the service volume increase awareness in his territory.

2. INTERACTION WITH STAKEHOLDERS

Internal

External

Direct

• Service Training team
• Service Support team
• Spares team - Plant team
• R&D team
• Network Development team
• Dealerships
• BAFL, Other financers

Indirect

3. JOB REQUIREMENTS

Educational Qualifications

Essential :   Any graduate from a premier institute.

Desired :   MBA or equivalent from a premier institute.

Work Exp

Min : 3

Max : 8

Industry Specification

Preferably Automotive - 2W / 3W / 4W

Need for travel

High

75%

4. KEY COMPETENCIES

Technical / Functional

Behavioural

5. KEY RESPONSIBILITIES

Service volume growth :

NPS :

Repair Quality :

Service Capability :

Dealership Performance :

The above list is not exhaustive and could evolve with changing needs & priorities of the compan

6. KEY RESULT AREAS

Skills Required

dealership management system , Product Quality, Negotiation Skill, Product Knowledge, Conflict Resolution