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FactEntry - Team Leader - Client Support

FactEntry - Team Leader - Client Support

FACTENTRY DATA SOLUTION PRIVATE LIMITEDTamil Nadu, India
30+ days ago
Job description

Job Overview :

  • We are seeking a proactive and detail-orientated Client Support Team Leader to manage and oversee client queries, ensuring timely, accurate, and high-quality responses.
  • The ideal candidate will possess a strong understanding of fixed income products, advanced technical skills, and exceptional communication abilities.
  • This role requires leadership in managing client requirements end-to-end, driving team performance, and ensuring alignment with FactEntry's standards of excellence.

Key Responsibilities :

  • Ensure timely and accurate responses to client questions and issues.
  • Develop strong client relationships by understanding client-specific requirements and expectations.
  • Act as a subject matter expert (SME) in fixed income products, supporting both clients and internal teams.
  • Maintain a comprehensive understanding of fixed-income instruments and global market practices.
  • Ensure criticality, accuracy, and timeliness of data delivery to clients.
  • Collaborate with internal teams to enhance data quality and meet SLA requirements.
  • Lead, mentor, and guide the client support team to achieve business goals.
  • Allocate workloads effectively and ensure coverage across shifts and business-critical hours.
  • Foster collaboration across Operations, Product, and Technology teams.
  • Drive process excellence through attention to detail and continuous monitoring.
  • Implement improvements aligned with Lean Six Sigma principles (certification preferred).
  • Support transformation initiatives to enhance efficiency and client satisfaction.
  • Leverage tools such as Excel, SQL, Power BI, and Python for data analysis and client reporting.
  • Identify automation and optimisation opportunities to streamline workflows.
  • Adapt quickly to changing client requirements and business demands.
  • Work flexible schedules, including different shifts, extended hours, and availability for client calls as required.

    • Key Qualifications :

  • Education : Postgraduate degree (or equivalent) in finance, accounting, or related field preferred.
  • Experience : Minimum 5+ years in client support, financial services, or the fixed income domain.
  • Certifications : Lean Six Sigma (Green Belt or higher) preferred.

    • (ref : iimjobs.com)

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    Team Leader • Tamil Nadu, India