Key Responsibilities :
- Design, develop, and deploy AI agents that improve customer service interactions and deliver enhanced user experiences.
- Collaborate with cross-functional teams to define, design, and implement innovative AI solutions tailored for customer care.
- Analyze and interpret complex datasets to train AI models, ensuring high accuracy and effectiveness in predictive capabilities.
- Continuously enhance machine learning algorithms and models based on user feedback and performance metrics.
- Stay up to date with the latest advancements in AI and ML technologies to ensure R Systems remains a leader in customer care solutions.
- Document and present technical findings to stakeholders and provide training to team members on AI agent functionalities.
Required Skills and Qualifications :
Bachelor's or Master's degree in Computer Science, Data Science, AI / ML, or a related field.7-9 years of experience in AI agent development or related roles, with a strong focus on customer care applications.Proficiency in programming languages such as Python, Java, or R, and familiarity with machine learning frameworks (e.g., TensorFlow, PyTorch, scikit-learn).Strong understanding of natural language processing (NLP) and deep learning concepts.Experience with cloud platforms (AWS, Azure, or Google Cloud) for deploying AI solutions.Excellent problem-solving skills and the ability to work in a fast-paced, collaborative environment.Strong communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders.What We Offer : -An opportunity to work with a talented team on cutting-edge AI / ML projects.A dynamic work environment that encourages innovation and professional growth.Competitive salary and benefits package.Opportunities for continuous learning and development.If you are an enthusiastic AI-ML Engineer looking to make a significant impact in the field of customer care, apply now. We look forward to hearing from you!
(ref : hirist.tech)